Opener

How customers are treated is often the difference between shows that succeed and those that fail.

 

Key points

Q: What can you do to demonstrate courtesy?

A: Introduce yourself | Say thank you | Ask if you can help | Smile | Say hello | Use the customer’s name

 

Q: What behaviors might offend customers?

A: Cursing | Arguing | Being too loud | Ignoring | Rushing

 

Q: What extra steps can you take to make it an even better experience?

A: Thank them for their business | Make eye contact | Introduce other employees before a hand-off | Follow up

 

Wrap up

Remember that your behavior has a direct impact with the show’s success. A positive interaction with your customer will build trust and make them want to come back here and work with you again.