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SAFETY TOPIC 9
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Courteous actions on display
Opener
How customers are treated is often the difference between shows that succeed and those that fail.
Key points
Q: What can you do to demonstrate courtesy?
A: Introduce yourself | Say thank you | Ask if you can help | Smile | Say hello | Use the customer’s name
Q: What behaviors might offend customers?
A: Cursing | Arguing | Being too loud | Ignoring | Rushing
Q: What extra steps can you take to make it an even better experience?
A: Thank them for their business | Make eye contact | Introduce other employees before a hand-off | Follow up
Wrap up
Remember that your behavior has a direct impact with the show’s success. A positive interaction with your customer will build trust and make them want to come back here and work with you again.
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