Opener

Our goal has always been to go above and beyond for our customers.  Pairing our work skills with excellent service allows us to exceed their expectations every time.

 

Key points

Q:  How do you provide good customer service?

A:  Be on time | Do it right the first time | Use your job knowledge paired with service skills to provide meaningful experiences 

 

Q:  What are some ways you can go above and beyond?

A:  Look for customers who need help | Use your knowledge to anticipate needs or avoid issues | Ask questions and provide advice | Show that you care

 

Q:  What extra steps can you take to make it memorable and personal?

A:  Pay attention to detail | Connect with the customer | Find ways to make a difference

 

Wrap up

Go above and beyond by creating a memorable and personal experience for our customers. Being good isn’t good enough. Go out and wow our customers. You are the key to making a customer's experience great!