Opener

Focus on balancing your workload without compromising your #1 priority – supporting our customers.

 

Key points

Q:  What are some ways to manage multiple customers with your heavy workload?

A:  Take a breath | Listen | Provide solutions | Set expectations | Ask your team for help

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Q: What’s the impact of not giving customers your full attention?

A: They may get frustrated | May complain | Won’t return | Work with someone else | Mistakes occur

 

Q: What extra steps can you take to make it an even better experience?

A: Follow up | Say thank you | Exceed expectations | Offer additional assistance | Ask your leader to check on them to make sure they’re happy

 

Wrap up

We know you’re busy, and we have a lot to do in a short amount of time. No matter what, the customer has to come first, and don’t be afraid to ask for help.